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FAQs

FJ FALLON JEWELRY FAQs

Frequently Asked Questions

About FJ Fallon Jewelry

1. Are you a factory or a trading company?

Founded in Guangzhou in 2009, FJ Fallon Jewelry is a fashion jewelry manufacturer covering product development, production, inspection, stock management, packing and wholesale supply.

We serve global wholesalers, importers, retailers, online sellers and jewelry brands with ready-stock and OEM / ODM services.

About Us Our Factory

2. What types of customers do you work with?

We mainly work with B2B customers, including wholesalers, distributors, importers, sourcing agents, retail chains, e-commerce sellers, jewelry brands and regional distributors. Our focus is stable wholesale cooperation rather than single-piece retail.

3. Does your website show a complete product range?

Our website runs 24 hours a day and displays a wide selection of earrings, rings, necklaces, chains, bracelets, pendants, sets, men’s jewelry, children’s jewelry and religious jewelry.

Even outside our working hours, buyers can browse products, read policies and submit inquiries. Because stock changes constantly and we carry many styles, not every available item is always online. Send us a photo or requirement if you cannot find what you need.

Browse Products  Contact Us

4. How can I evaluate your company?

Products, Materials & Quality

5. What jewelry do you manufacture?

We produce earrings, rings, necklaces, chains, bracelets, bangles, pendants, jewelry sets, men’s jewelry, children’s jewelry, crosses, icons, rosaries, zodiac jewelry and other cubic zirconia styles.

Many products are available in different plating colors, stone colors, sizes and lengths.

Learn about our products

6. What materials do you use? Are the products solid gold?

Most products use high-quality copper or brass with polishing, stone setting and real-gold water electroplating.

Please note:
  • Our main products are not solid gold.
  • We do not make stainless steel jewelry.
  • We do not use PVD plating.
  • We mainly use real-gold water electroplating.

Copper and brass provide good weight, flexibility and detailed workmanship. Selected custom projects may also use S925 sterling silver.

More product details

7. What is your plating thickness?

Our standard plating thickness is about 0.03 microns.

Thickness alone does not determine quality. Color retention also depends on base material, polishing, pretreatment, layer adhesion, plating-solution stability, current, temperature, protective coating and inspection.

With controlled processes, our 0.03-micron plating can perform better than some thicker but poorly controlled coatings. We recommend testing samples instead of judging quality only by thickness.

View testing information

8. What plating colors are available?

Common colors include 14K yellow gold, 18K yellow gold, 585 rose gold, champagne gold, white gold, two-tone and three-tone finishes. Available options vary by style and should be confirmed by SKU or sample.

9. How long can the jewelry keep its color?

Under normal wear and proper care, our jewelry can generally remain resistant to tarnishing, fading, oxidation and darkening for approximately 2–3 years.

Actual performance depends on friction, sweat, body chemistry, perfume, cosmetics, seawater, pool water, chemicals and storage. Rings and bracelets may wear faster than earrings or pendants because they receive more friction.

10. Are the products waterproof and hypoallergenic?

Our products are designed for good everyday water resistance and controlled levels of nickel, lead, cadmium and other restricted substances.

We still recommend avoiding prolonged contact with seawater, swimming pools, perfume and strong chemicals. Tell us your target market if specific compliance documents are required.

View certifications

11. Can I order samples first?

Yes. First-time customers may request one piece per style to check color, finish, weight, size, stone setting, comfort, packing and market response.

Sample prices are higher than normal wholesale prices, and shipping is paid by the buyer.

How to Order

MOQ, Pricing & Inventory

12. What is the MOQ for ready-stock products?

The normal ready-stock wholesale MOQ is 12 pieces per style. Whether different colors or sizes can be combined depends on the product.

13. Can I buy only one piece per style?

Yes, for initial sample testing. However, one-piece sample prices are higher than wholesale prices at the standard MOQ.

14. What is the MOQ for custom production?

Custom production is normally 120 pieces per style. The final MOQ depends on structure, molds, material, logo, plating and packaging.

15. Are website prices wholesale prices?

No. Website prices are mainly suggested retail prices.

Contact our sales team for the latest wholesale catalog and quotation.

Read our pricing policy

16. How can I get catalogs, stock and wholesale prices?

Send us your country, sales channel, preferred category, plating color, estimated quantity and any product photos, links or SKUs. We will provide suitable catalogs, current stock and quotations.

17. What if I do not know which products to choose?

Tell us your target market, customer group, sales platform, price range and preferred category. Our team can recommend suitable series and popular styles.

Wholesale Ordering Process

18. How do I place a wholesale order?
  1. Tell us your market, channel, products, quantity and budget.
  2. Receive catalogs, SKUs, stock and suggestions.
  3. Select styles, colors, sizes and quantities.
  4. Confirm quotation, packing, freight and payment.
  5. Pay the required deposit or full amount.
  6. We prepare, inspect, pack and ship the order.

View the complete ordering process

19. What product information should I provide?

Please provide the complete SKU, photo or link, quantity, plating color, stone color, ring size, chain length and packing requirements. Separate quantities should be listed for each color or size.

20. What is an SKU?

An SKU identifies the product style, color, size or length. Complete SKUs reduce errors in stock checking, quotation, packing, shipping and repeat orders.

Learn about our SKU system

21. How can I confirm stock availability?

Send the SKU, photo and quantity. We will check available stock, colors, sizes, replenishment needs, preparation time and price.

Stock changes continuously and is normally not reserved until a deposit or full payment is confirmed.

OEM / ODM & Customization

22. What customization services do you provide?

We can evaluate OEM / ODM production, product development, CAD, molds, custom logos, stamps, plating colors, sizes, stone colors, jewelry cards, packaging, barcodes and warehouse labels.

Send us a photo, drawing, sample or idea for feasibility, price, MOQ and lead-time evaluation.

23. Can the FJ mark be removed?

Marks on ready-stock products normally cannot be removed without damaging the surface. Unbranded production or a custom logo requires a custom order and the applicable MOQ.

24. Can you customize packaging and barcodes?

Yes. Options may include jewelry cards, branded cards, boxes, OPP bags, SKU labels, barcodes, warehouse labels and carton marks. Extra cost, MOQ and preparation time may apply.

Payment, Preparation & Lead Time

25. What payment methods do you accept?

Depending on the order and buyer’s location, we may accept Alibaba Trade Assurance, bank transfer / T/T, XTransfer, Alibaba.com Pay and other mutually confirmed secure methods.

Always confirm the latest receiving account, amount, exchange rate and fees before payment.

Payment Policy

26. Do you start work only after payment?

Yes. Ready-stock orders are prepared after payment is confirmed. Custom orders are scheduled after requirements, quotation and deposit are confirmed. A screenshot alone is not proof of cleared funds.

27. What is the lead time?
  • Ready stock: usually 3–7 working days after payment.
  • Replenishment or standard production: usually 20–30 working days.
  • OEM / ODM custom orders: usually 30–45 working days.

Large mixed orders, special packing, complex designs or repeated sample changes may require more time.

Lead time covers preparation or production only and excludes international shipping. Final timing is confirmed after reviewing the order.

Typical shipping after completion: express 7–10 days; special line 15–20 days; other freight routes 15–25 days.

Please tell us before payment if the order has an exhibition, launch or seasonal deadline.

International Shipping

28. What shipping methods can you arrange?

Options include DHL, FedEx, UPS, international special lines, the buyer’s own freight forwarder or a forwarder recommended by us.

Typical transit times are 7–10 days by express, 15–20 days by special line and 15–25 days through other freight routes. Customs, holidays and local delivery may affect timing.

Shipping Policy

29. Can I use my own freight forwarder?

Yes. Provide the warehouse address, contact details, customer code, inbound label and packing instructions. If you do not have a forwarder, we can recommend an option based on destination, weight, budget and speed.

After-Sales & Quality Issues

30. What should I do if I receive quality or quantity issues?

Every order is checked for product, quantity, quality and packing before shipment. However, jewelry involves molding, polishing, soldering, stone setting, plating, assembly and manual work, so a very small number of issues may still be unavoidable in large-volume production.

Please provide the SKU, clear photos, video, affected quantity, carton and packing photos, shipping label, unpacking video and a written explanation.

After verification, possible solutions may include replacement with a future order, reshipment, reproduction, partial refund, account credit or another mutually agreed solution.

We do not avoid confirmed quality issues. We approach every business partner with sincerity, responsibility and a commitment to mutual benefit, aiming to solve problems fairly and prevent recurrence.

Minor color differences, reasonable size or weight tolerances, harmless handmade marks, personal preference and poor local sales are generally not treated as quality issues.

Return & Quality Policy

Ready to Start Your Wholesale Order?

Send us your target market, sales channel, preferred products, SKUs or photos, estimated quantity, custom requirements and destination.

How to Order Contact Us